The Ministry of Urban Development has announced its partnership with NGO ‘Janaagraha’ Centre for Citizenship and Democracy to develop a mobile app. The new mobile app called ‘Swachh City Solutions’ is expected to go live by April this year and will be targeted at citizens, engineers and municipal bodies to support the Swachh Bharat Mission that Prime Minister Narendra Modi launched in 2014.
A Memorandum of Understanding (MoU) was signed between the Ministry and the Bengaluru-based NGO to bring the new app. “Through this app, the government is providing the citizens with a platform to express their concerns regarding their areas and build community participation and consensus towards maintaining the cleanliness in their cities,” said Praveen Prakash, Joint Secretary, Ministry of Urban Development and Mission Director — Swachh Bharat Mission, in a press statement.
“The app will also enable municipal officials/field engineers to see each complaint and update the status of the resolution along with photos, hence building accountability in the system by ensuring timely grievance redressal.”
The app will ensure timely and effective implementation of the Swachh Bharat Mission (Urban) objectives in 4,041 statutory towns across India. Moreover, it will enable citizens with a mechanism to post complaints and will allow municipalities to address citizen grievances.
Citizens will be able to view complaints posted nearby and show support by ‘Voting up’ on various existing and new complaints. In addition, the app is expected to bring community participation and faster complaint resolution.
“The initiative will enable all citizens to participate in realizing the dream of a Swachh Bharat,” said Sylvia Veeraraghavan, co-ordinator — Jana Online, Janaagraha. “This initiative helps us use technology to solve pressing civic issues, thereby making our cities and neighborhoods cleaner and safer. We are hoping that under the tutelage of MoUD, the resolution of complaints will be higher. This will help us take a big step towards a cleaner India.”
Janaagraha, which already developed apps such as IChangeMyCity, is set to develop a citizens’ dashboard for the Ministry, municipal commissioners and officials and citizens to review the progress on complaints resolutions as well as analyse the complaints and city-wise ranking of cleanliness. Moreover, the app users would be allowed to give their feedback on the resolution of the complaint to propel the vision of the Swachh Bharat Mission towards a clean and garbage-free India by 2019.
The development of the new app emerges months after the Government of Delhi launched PWD Swachh Delhi app. The app was launched by Public Works Department (PWD) in the capital city and is available for free download on Android devices.