Want to reach Apple to resolve an issue on your existing iPhone, iPad or Mac or just have a product query? You can now ask all your questions to Apple Support account on Twitter.
Months after maintaining accounts for App Store and iTunes, Apple has now finally created its official support account on Twitter. The new account is aimed to offer tips, tricks and some helpful information about Apple devices. In addition, it will help consumers by resolving their queries right through the microblogging platform.
Apple launched its new support account on Twitter at 6.30 p.m. IST on Thursday that posted over 162 tweets within just an hour. At the time of writing this story, the account has over 24 thousand followers.
The new support account isn’t the first account by Apple. The Tim Cook-led company already has Apple Music Help as a support account for Apple Music service. Also, it doesn’t mean that it’s something unique in the world of technology. Several tech companies are already utilising their presence on Twitter to support their consumers.
— Apple Support (@AppleSupport) March 3, 2016
That being said, the new launch shows that Apple is expanding its customer service and is moving forward from traditional channels like a helpline number or some service centres.
You don’t need to dig out why Apple has ultimately chosen to have a support account on Twitter. Instead, you can use this new way to get your queries answered in just 140 characters. You could also use the updated direct message (DM) support to send or receive messages from the Cupertino giant in more than the short character limit.