If you’re about to buy a new mobile phone from Amazon India, you must have to know that the e-commerce company is no longer offering refunds on mobile phones. The new change in the return policy of the company has been effective starting February 7 and applies to all mobile phone models, even the ones that are exclusively available for purchase through the online marketplace.
According to the new change in the return policy, Amazon India will not provide any free replacement or return on your mobile phone purchase unless the device is defective or damage. “All Mobile phones that are fulfilled by Amazon, purchased on or after 7th February 2016, will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds,” a statement confirms the new development.
You can still opt for the free replacement for a 10-day period if you’ve received a defective or damage device. “In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement,” the statement concludes.
The new change is applicable only to mobile phones while other electronic devices can still be returned within 10 days from the date of purchase and refund will be generated as per the company’s previous terms.
Amazon India didn’t respond to an email seeking a comment on the new development. Also, the company has not yet sent a press statement to reveal the change in its return policy.
Contrary to Amazon India, Flipkart offers a 30-day replacement guarantee that not only limited to damage and defect in items but also extended for items that are being misinterpreted. But there is no particular term or condition on the refund.
“If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from sellers with Flipkart Advantage or within 10 days of delivery from other Sellers,” Flipkart notes in a statement on its Returns and Cancellations page.
Unlike Flipkart, Snapdeal does not allow customers to return items that are not defective. “We require a document from the brand/OEM’s service centre confirming that the delivered item was defective,” Snapdeal’s return policy reads.
At the time when the Indian e-commerce market is expected to serve over 100 million customers by the end of 2016, leading players like Amazon India, Flipkart and Snapdeal are changing their policies. These new changes are mainly influenced by consumer behaviour that is yet to be transformed in the country.